Privacy Policy

At Scabal, we are committed to protecting your privacy and meeting the requirements of current data protection legislation. This privacy policy explains:

  • What personal data we collect about you;
  • Why we collect this personal data;
  • Who we share your personal data with;
  • Why we may contact you and how you can change this situation;
  • In what circumstances we use your personal data;
  • How we ensure the protection of your personal data; and
  • The rights you have with regard to your personal data.

“Personal data” means any information that could be used to identify you, directly or indirectly.

This Privacy Policy covers our use of personal data that we collect about you during any interaction you have with us. It includes the collection of personal data in store, via our website (www.scabal.com) (the “Website”), from our pages on third-party social networks such as Facebook, Twitter, Instagram, YouTube, etc.

1. Data Controller

In this privacy policy, all references to "we", "us" or "our" are to Scabal SA ("Scabal"), whose registered office is at rue du Chantier, 5, 1000 Brussels, Belgium.

2. Personal data processed by Scabal

If you have any questions about the processing of your data, or if you wish to exercise your legal rights in relation to your personal data, please write to us at privacy@scabal.com .

We may collect and/or use the following categories of personal data about you:

2.1. Personal data you share with us

When you place an order with us, through our own shops, or sign up to our mailing lists from our website, we may ask for one or more of the following pieces of information: your name, email address, delivery address, telephone number, credit or debit card number, the official address of the card ("billing address"), the card verification code and the expiry date.

2.2. Personal data we collect about you 

We collect certain personal data and other information in the form of anonymous or aggregated statistics when you use our website. We may collect:

  • IP address ;
  • MAC address;
  • Other information generated by the browser, such as the type of browser, the operating system, the date and time of access, the length of time a user has consulted the site, the sections consulted, etc.; and
  • Location information.

Some of this information is collected using cookies. You can find out more about the cookies we use, how we use them and the options you have to change our use of these technologies in the "Cookies" section below or in our cookie policy.

2.3. Personal data we receive from other sources 

When you interact with us or use any of our pages on social media sites such as Facebook, Twitter, Instagram, WeChat, Weibo, WhatsApp, YouTube, etc., we may collect information about you that could include personal data. For example, if you "like" a post on our Facebook page or "follow" us on Twitter. These social media sites will also have their own privacy policies explaining how they use and share your personal data. We recommend that you carefully review these privacy policies before using these social media sites to ensure that you adhere to them.

3. Reasons why we collect personal data

3.1. Personal data you share with us 

We use the personal data you share with us to:

  • Contact you regarding the order you have placed via our shops or our B2B online portals (fabric catalogue, clothing catalogue);
  • Respond to your questions and requests;
  • Send you newsletters to inform you about Scabal services and products;
  • Send you information about any changes to our policies or conditions.

If you have authorised us to contact you, we will use your personal data to:

  • Send you newsletters, marketing communications or product updates;
  • Contact you to invite you to special events;
  • Contact you to suggest products similar to those you have already purchased.

You may withdraw your consent at any time.

We have legitimate interests in improving your customer experience and providing the best possible service; therefore:

  • We will send you surveys to get your feedback on our services and improve your customer experience; and
  • In the case of business customers, we keep a record of their requests and interactions (by telephone or direct e-mail) with our customer advisers.
3.2. Personal data we collect about you

We use the personal data we collect about you for our legitimate interests, so that we can:

  • Tailor your future interactions with us and so personalise certain emails to you with advertisements, products or offers that we think may be of interest to you, on our website and on certain third party websites (including social media); and
  • To analyse how our website is used so that we can continually improve the services we offer.

Not all information used in this way is "personal data"; some is anonymised or used in aggregate.

3.3. Personal data we receive from other sources

 We use personal data received from other sources to find out what the public thinks of our products and services, so that we can continually improve them.

 Not all information used in this way is "personal data"; some is anonymised or used in aggregate.

4. Disclosure and communication of personal data

  • We may share your personal data with the following third parties:
  • Other companies in the Scabal Group, for operational and commercial reasons.
  • Service providers who help us operate our website, send our email newsletters and print our marketing materials; fulfilment companies who send mail to your postal address if you have opted in to receive mail;
  • Service providers who help us prepare orders and deliver our products to you; for example, market intelligence agencies, carriers, payment providers, IT support services, etc.; and
  • Certain regulatory authorities, government agencies and law enforcement authorities, if we need or are required to use them.

We may also share personal data collected about you with social networks, advertising networks and other third parties who help us understand how our website and social networks are used, how effective our advertisements are and how we can improve them, and who help us provide advertising measurement and targeting services (and in some cases we may allow these third parties to collect and receive data themselves to carry out their purposes, which data they may also receive from other sources on the Internet or other applications). This information is collected using cookies and other similar technologies. You can find out more about cookies and the technologies we use, how we use them and the options you have to change our use of these technologies in the "Cookies" section below or in our cookie policy.

If we decide to sell or buy parts of our business, we may also need to share your personal data with the buyer of those parts. In such circumstances, we will ensure that any new buyer notifies you without delay of how they use your personal data and of the options you have to change this.

5. Communications received from Scabal and modification of contact preferences

External communication directly related to your order. We will only send you emails with information relating to our products, special offers or competitions if you have given us your consent (sometimes referred to as "opt-in" consent). You can sign up to receive notifications (by email or post) about our new collections, exclusive online offers and events on our website (scabal.com) or via your customer service advisor, if you are a business customer.

In all cases, you are free to ask us to stop contacting you at any time by sending an e-mail to marketing@scabal.com or by using the unsubscribe option in any e-mail you receive. 

6. Use of personal data by Scabal

The personal data we collect about you may be transferred to, accessed, used or stored in a country outside the European Economic Area ("EEA"), either by us or by any third party with whom we share your personal data.

We will ensure that any transfer of your personal data by us or by such third parties complies with the laws applicable to us. In all cases, the transfer, access and use of your personal data will continue to be governed by this Privacy Policy.

By providing us with your personal data, you consent to such transfer, access and use of your personal data outside the EEA.

7. Security of personal data

We care about your personal data and know that you have confidence in our ability to protect it.

We apply appropriate technical and organisational measures, including encryption, to protect the security, confidentiality and integrity of your personal data, and we regularly monitor these measures.

We take all appropriate specific measures to prevent accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access to your personal data. 

8. Your rights as the person whose data is collected 

Within the limits of the applicable legislation, each purchaser whose data is collected has the following rights with regard to his/her personal data:

8.1. Right of access and rectification

You may access your personal data at any time and request a copy. You also have the right to request rectification of your data. In this respect, you are expressly requested to inform us of any modification of your personal data.

8.2. Right to revoke your consent

Where the processing of your data requires your consent (as described in this privacy policy), you have the right to withdraw your consent, without such withdrawal being such as to call into question the processing of your personal data which took place prior to the withdrawal of your consent.

8.3. Right to object

Where the processing of your data is based on legitimate interest or public interest, you have the right to object to the processing of your data. We will stop processing your data unless we are able to demonstrate compelling legitimate grounds for the processing or for the exercise of legal rights. Similarly, you may object to the processing of your data for direct marketing purposes, so that your data will no longer be used for these purposes.

8.4. Right to erase your data 

As the person whose data is collected, and in accordance with any legal or contractual obligations, you have the right to request the deletion of your personal data held by Scabal. In the event of such a request, Scabal will reply to you, informing you of the consequences of such deletion in the context of the customer relationship, where applicable (for example, no longer being able to contact you for after-sales service).

8.5. Right to limit the processing of your data

In certain specific cases, briefly described below, we may have to restrict the processing of your data:

  • You dispute the accuracy of your data;
  • The processing of your data is unlawful and you prefer the restriction of processing to the deletion of your data;
  • You still need your personal data to exercise (a.o.) your legal rights;

Limiting the processing of your personal data means that we stop processing your data for the finalities indicated in the Policy, but that we continue to retain your data.

8.6. Right to portability of your data

You have the right to request that your data be compiled in a machine-readable format, with a view to using it for personal fins or having it transferred to a third party.

All these rights can be exercised free of charge by sending an e-mail to privacy@scabal.com. If the request is manifestly unfounded or excessive (for example in relation to data portability in the event of a substantial burden on Scabal), Scabal may charge a reasonable fee or refuse to comply with the request. We undertake to respond to your request within one (1) month of receipt of the e-mail. In certain special cases, we may need more time to examine your request and may require a further two (2) months. We will inform you accordingly if this is the case.

8.7. Right to lodge a complaint with the Data Protection Authority

You have the right to lodge a complaint with the Personal Data Protection Authority at any time. However, you are invited to contact us beforehand so that we can work together to find a solution.

9. Third party websites

Our website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how these third parties collect and use your personal data. They may have their own privacy policies. We recommend that you always read the privacy policy of each site you visit carefully.

10. Cookies

Our website uses cookies to collect information about you, including certain personal data. "Cookies" are small data files that are placed on your device by your browser when you visit the website. Any personal data collected by these cookies will be used in accordance with this privacy policy.

You can find out more about the cookies we use, how we use them and what options you have to change our use of these technologies in the "Cookies" section below or in our Cookie Policy.

11. Children

Scabal does not actively target persons under the age of 18. Our website is not directed at minors under the age of 18 and we do not knowingly collect personal data from them.

12. Changes 

From time to time we may change our privacy policy. If we decide to change it, we will post the changes on our website so that you are always aware of what personal data we collect about you and how we use it. If we are required to do so, we will notify you by e-mail of the details of these changes and/or ask you to confirm that you agree to them.

COOKIE POLICY

This information notice tells you more about the use of cookies that may be stored in your browser when you visit our website www.scabal.com (the "Website").

This cookie policy describes:

  • What cookies are;
  • Why we use them; and
  • How you can manage the cookies used on our Website.

1. What is a cookie?

A cookie is a mini file, or tracker, stored on your terminal by the browser. This cookie contains various items of information that uniquely identify your browser. Each time you connect to our website, it will recognize your browser. This will enable us, for example, to remember your browsing preferences.

2. What types of cookies do we use?

Cookies have a range of functions on the website, and we would like to explain the different types of cookies used.

In general, the cookies we use on our website have up to four distinct functions:

  • Strictly necessary ("essential") cookies. These cookies are essential for you to be able to browse our website and use its features, such as accessing secure areas of the site or keeping items in your shopping basket while you shop.

Your consent is not required to use this type of cookie.

  • Functional cookies. These cookies enable our website to remember the choices you made during your previous visits, such as the language you chose, the region for which the services were requested or your identifiants and passwords so that you are automatically logged into your personal account.

These cookies are subject to your prior consent and will only be installed on your device with your agreement.

  • Performance ("analytical") cookies. These cookies make it possible to collect information on how you use our website and to obtain specific statistics relating to the number of visits to our site (pages most consulted, pages leaving the site, length of visit, links most clicked, etc.), with the aim of improving the performance of our site and your browsing experience. None of this information can be used to identify you, as it is aggregated and its sole purpose is to improve the functions of the website.

These cookies are subject to your prior consent and will only be installed on your device with your agreement.

  • Marketing cookies. These cookies are designed to track your online activity to help advertisers set the parameters of the advertisements that will be presented to you.These cookies may share this activity information with other organizations or advertisers.These are permanent cookies and almost always third-party cookies.

These cookies are subject to your prior consent and will only be installed on your device with your agreement.

3. What is our legal basis for processing cookies?

The use of strictly necessary cookies is based on the legal grounds of legitimate interest, in accordance with Article 6, §1, point f), of the RGPD (General Data Protection Regulation).

In accordance with Article 6, §1, point a) of the RGPD, the use of any other type of cookie is based on the legal basis of the user's prior consent, which you will be asked to give as soon as you arrive on our website, by means of a cookie banner through which you will be able to make your choices.

4. Who installs these cookies?

  • Our cookies. Cookies are placed on your device by our website.
  • Third-party cookies. Cookies are placed on your device not by our website but by that of a third party, such as an advertiser or an analysis system. To find out more about how these cookies are handled, please consult the information provided by these third-party sites.

5. How long are cookies active?

  • Temporary cookies (known as "session" cookies) are stored in your browser temporarily. They are automatically effaced when you close your browser.
  • Permanent cookies remain on your device even when you close your browser. They remain stored until you manually effacate them via your browser or until they expire.

6. How can you manage the cookies used on our website?

The use of cookies that are not essential for the proper operation of our site requires your prior and explicit consent. A "cookies banner" allows you to express your consent to the installation of these cookies.

You can refuse these cookies at any time by accessing the cookies banner. It is also possible for you to identificate which cookies are installed on your device, and to manage their presence/deletion.

To do this, please consult the explanatory notes provided by the browsers listed below. We are in no way responsible for the accessibility or content of these pages.

  • Google Chrome
  • Google Chrome Mobile
  • Microsoft Edge
  • Firefox
  • Firefox Mobile
  • Safari
  • Safari Mobile

7. Changes

From time to time we change our cookie policy. If we decide to change it, we will publish the changes on our website, so that you are always aware of what cookies we use and how we use them. If we are required to do so, we will notify you by email of details of these changes and/or ask you to confirm that you agree to them.

8. Complaints

You have the right at any time to lodge a complaint with the Personal Data Protection Authority. However, you are invited to contact us first, so that we can find a solution together.